DONATION REFUND POLICY

MAHANANDA FOUNDATION SOCIAL WELFARE

WEBSITE: www.mahanandafoundation.in

EMAIL: mahananda.ngo@gmail.com

1. INTRODUCTION

MAHANANDA FOUNDATION IS A NON-PROFIT ORGANIZATION WORKING FOR SOCIAL WELFARE, WOMEN EMPOWERMENT, EDUCATION, AND COMMUNITY DEVELOPMENT.

ALL DONATIONS MADE TO THE FOUNDATION ARE USED FOR CHARITABLE PURPOSES.

THIS REFUND POLICY EXPLAINS WHEN A DONATION MAY BE ELIGIBLE FOR REFUND.

2. GENERAL POLICY

ALL DONATIONS ARE VOLUNTARY AND NON-REFUNDABLE.

HOWEVER, WE UNDERSTAND THAT ERRORS CAN OCCUR AND WILL REVIEW REFUND REQUESTS IN GENUINE CASES.

3. ELIGIBLE REFUND SITUATIONS

REFUND REQUESTS MAY BE CONSIDERED IN THE FOLLOWING CASES:

• DUPLICATE DONATION TRANSACTION
• INCORRECT AMOUNT ENTERED BY DONOR
• UNAUTHORIZED OR FRAUDULENT TRANSACTION
• TECHNICAL PAYMENT ERROR

ALL REQUESTS WILL BE VERIFIED BEFORE APPROVAL.

4. REFUND REQUEST TIME LIMIT

TO REQUEST A REFUND, THE DONOR MUST CONTACT US WITHIN:

7 DAYS FROM THE DATE OF DONATION

REQUESTS AFTER THIS PERIOD MAY NOT BE ELIGIBLE.

5. HOW TO REQUEST A REFUND

TO INITIATE A REFUND REQUEST, PLEASE EMAIL US WITH:

• FULL NAME
• DONATION DATE
• DONATION AMOUNT
• TRANSACTION ID / PAYMENT RECEIPT
• REASON FOR REFUND REQUEST

SEND YOUR REQUEST TO:
📧 mahananda.ngo@gmail.com

6. REFUND PROCESS

AFTER RECEIVING YOUR REQUEST:

• WE WILL REVIEW AND VERIFY THE TRANSACTION
• YOU MAY BE CONTACTED FOR ADDITIONAL DETAILS
• APPROVED REFUNDS WILL BE PROCESSED WITHIN 7–10 WORKING DAYS

7. MODE OF REFUND

APPROVED REFUNDS WILL BE CREDITED VIA:

• ORIGINAL PAYMENT METHOD
OR
• BANK TRANSFER (IF REQUIRED)

BANK OR PAYMENT GATEWAY CHARGES MAY BE DEDUCTED.

8. NON-REFUNDABLE CASES

REFUNDS WILL NOT BE PROVIDED IN THE FOLLOWING CASES:

• CHANGE OF MIND AFTER DONATION
• DONATIONS USED FOR ONGOING PROJECTS
• DELAYED REQUESTS AFTER 7 DAYS
• LACK OF VALID PROOF OF PAYMENT

9. POLICY CHANGES

MAHANANDA FOUNDATION RESERVES THE RIGHT TO MODIFY THIS POLICY AT ANY TIME.

UPDATED POLICY WILL BE POSTED ON THE WEBSITE.

10. CONTACT US

FOR ANY QUESTIONS REGARDING REFUNDS:

📧 mahananda.ngo@gmail.com